Terms & Conditions

1. Introduction and Acceptance of Terms

These Terms and Conditions govern your use of SpinShake Casino, operated at https://spinshake-casino-nz.com/, and apply to all players accessing the platform from New Zealand. By registering an account, making a deposit, claiming a bonus, or placing a wager on SpinShake Casino, you confirm that you have read, understood, and agreed to be bound by these terms in full.
SpinShake Casino operates under casino licence number 39483. Our registered address is Level 12, 23/29 Albert Street, Auckland CBD, Auckland 1010, New Zealand. We can be reached by email at support@spinshake-casino-nz.com or by phone at +64 9 441 0719.
These Terms and Conditions form a legally binding agreement between you and SpinShake Casino. If you do not agree with any part of these terms, you must not use the platform. Continued use of the site following any published amendments constitutes acceptance of those changes.

2. Eligibility and Player Requirements

2.1 Age Requirement

SpinShake Casino is strictly for players aged 18 or over. This is a non-negotiable requirement under New Zealand law. We take underage gambling seriously and apply robust age verification procedures during the account registration process and at the point of withdrawal. Any account found to belong to a person under the age of 18 will be suspended immediately, all winnings forfeited, and any deposits returned in accordance with applicable law.
If you are a parent or guardian and suspect that someone under your care has accessed SpinShake Casino, please contact us immediately at support@spinshake-casino-nz.com.

2.2 Jurisdiction and Residency

By using SpinShake Casino, you confirm that:

• You are at least 18 years of age.
• Online gambling is not prohibited by the laws of the jurisdiction from which you are accessing the platform.
• You are not acting on behalf of any other person or entity when registering or placing wagers.
• You are not a current employee, contractor, or immediate family member of SpinShake Casino or any of its affiliated software providers.
• You have not previously been self-excluded or permanently banned from SpinShake Casino or any associated platform.
• You are accessing the platform in your personal capacity for recreational purposes only.

New Zealand players are welcome on SpinShake Casino. Under current New Zealand legislation, including the Gambling Act 2003, residents may access and use offshore online casino platforms for personal gambling purposes.

3. Account Registration and Verification

3.1 Creating Your Account

Each player may hold only one registered account on SpinShake Casino. Creating duplicate or multiple accounts is strictly prohibited and will result in the closure of all associated accounts and the forfeiture of any pending balances or bonus funds.
When registering, you must provide accurate, complete, and current information, including your full legal name, residential address, date of birth, email address, and phone number. Providing false information during registration constitutes a breach of these Terms and Conditions and may result in permanent account closure.

3.2 Know Your Customer (KYC) Verification

SpinShake Casino is required to verify the identity of all players in accordance with anti-money laundering legislation, including the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act). We may request the following documents at any stage of your relationship with us:

• Proof of identity: a current passport, New Zealand driver licence, or government-issued photo ID.
• Proof of address: a utility bill, bank statement, or official correspondence issued within the past three months and displaying your registered residential address.
• Proof of payment method: a copy or screenshot of the card or account used to deposit, sufficient to confirm ownership.
• Source of funds documentation: bank statements or other records confirming the origin of funds used for gambling activity, which may be requested for higher-value transactions.

Failure to provide requested verification documents within a reasonable timeframe may result in the suspension of your account and a hold on any pending withdrawals. Completing verification before your first withdrawal request is strongly recommended to avoid delays when you want to access your funds.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. Do not share your password with any third party. SpinShake Casino will never contact you to request your password. If you suspect that your account has been accessed by an unauthorised party, contact our support team immediately via live chat or at support@spinshake-casino-nz.com.
Any activity carried out under your account credentials will be attributed to you. SpinShake Casino accepts no liability for losses resulting from unauthorised account access where reasonable account security precautions were not taken by the player.

4. Deposits and Withdrawals

4.1 Accepted Payment Methods

SpinShake Casino currently supports the following payment methods for New Zealand players:

• Visa
• Mastercard
• Apple Pay
• Google Pay
• Bitcoin (BTC)
• Ethereum (ETH)
• Tether (USDT)

All deposits are processed in NZD, and your account balance is maintained in New Zealand Dollars where NZD is selected as your account currency. This eliminates the currency conversion fees that players encounter on platforms that do not support local currency accounts.

4.2 Deposit Conditions

Deposits to your SpinShake Casino account are processed instantly across all supported payment methods. Minimum deposit thresholds apply and are displayed in the cashier at the time of transaction. You may not deposit on behalf of another player, and all funds deposited must originate from payment sources registered in your own name.
SpinShake Casino reserves the right to request additional verification before processing unusually large deposits. This is a standard financial compliance requirement and is not indicative of any wrongdoing on the part of the player.

4.3 Withdrawal Conditions

SpinShake Casino processes withdrawals promptly. To initiate a withdrawal:

• Your account must be fully verified in accordance with section 3.2 of these Terms.
• You must have met all applicable wagering requirements on any bonus funds in your account before those funds become withdrawable.
• Your withdrawal request must meet the minimum withdrawal threshold displayed in the cashier.
• Withdrawals will be directed to the same payment method used for your most recent deposit, where technically possible, in line with anti-money laundering best practice.

SpinShake Casino does not charge internal processing fees on standard withdrawals. However, your bank or payment provider may apply their own fees, which are beyond our control. Cryptocurrency withdrawals are subject to standard network fees applicable at the time of the transaction.

4.4 Cryptocurrency Transactions

Players using Bitcoin, Ethereum, or USDT acknowledge that cryptocurrency valuations may fluctuate between the time of deposit and the time of withdrawal. USDT (Tether) is a stablecoin pegged to the US dollar and is not subject to the price volatility of other cryptocurrencies, though market conditions may affect its peg marginally. SpinShake Casino is not liable for losses arising from cryptocurrency market movements or network congestion affecting transaction times.

5. Bonuses and Promotions

5.1 Welcome Bonus

New players at SpinShake Casino NZ are eligible for a welcome bonus comprising a 200% match on their first deposit up to NZ$5,000, plus 150 free spins. The fast-track welcome offer includes a 200% match up to NZ$600 alongside 40 free spins and instant cashback on losses incurred within the first 24 hours of account activity.
To qualify for the welcome bonus, you must opt in to the offer at the cashier stage before confirming your first deposit. The bonus cannot be applied retrospectively once a deposit has been confirmed without the promotion selected.

5.2 General Bonus Terms

The following conditions apply to all bonuses and promotional offers at SpinShake Casino unless otherwise stated in the specific terms for a given promotion:

• Bonuses are subject to wagering requirements before any associated winnings can be withdrawn. Wagering requirements are expressed as a multiple of the deposit amount, bonus amount, or both, and are stated clearly in the terms of each individual promotion.
• Wagering contributions vary by game type. Slots typically contribute 100% towards wagering requirements. Live casino games, table games, and certain other game categories may contribute a lower percentage or not contribute at all. The specific contribution rates for each game category are listed in the promotion terms.
• Bonus funds are used before real money funds when wagering, unless stated otherwise.
• Free spins winnings are credited as bonus funds and are subject to the wagering requirements stated in the relevant promotion.
• Maximum bet limits apply while playing with an active bonus. Placing bets that exceed the stated maximum bet per spin or hand while a bonus is active may result in forfeiture of the bonus and associated winnings.
• Bonuses are intended for individual player use only and may not be transferred, shared, or used by more than one account.
• SpinShake Casino reserves the right to cancel or modify any promotional offer at any time without prior notice, subject to any rights already accrued by players who have already opted in.
• In the event of a discrepancy between promotional material and these Terms and Conditions, these Terms take precedence.

5.3 Bonus Abuse and Fraudulent Activity

SpinShake Casino actively monitors account activity for patterns indicative of bonus abuse, including but not limited to: creating multiple accounts to claim the same promotion, exploiting technical errors, using VPNs or proxy services to circumvent eligibility restrictions, and engaging in low-risk betting patterns designed to artificially complete wagering requirements without genuine gameplay risk.
Where bonus abuse is identified, SpinShake Casino reserves the right to cancel bonus funds and associated winnings, suspend or close the account in question, and report the activity to relevant authorities where the conduct may constitute fraud.

6. Gameplay Rules and Conduct

6.1 Fair Play

All games available at SpinShake Casino operate using certified Random Number Generator (RNG) technology or, in the case of live dealer games, real-time dealing conducted by trained professional dealers. Games sourced from providers including Play’n GO, Evolution, PG Soft, BGaming, Evoplay, Playtech Live, Ezugi, 3 Oaks Gaming, Spribe, SmartSoft, Turbo Games, and OnlyPlay are independently tested to verify fairness and randomness.
Return to Player (RTP) percentages for individual games reflect the theoretical long-term return over a statistically significant number of game rounds. RTP figures do not guarantee specific outcomes for any individual session or wager. The house edge, which is the complement of the RTP, represents the mathematical advantage built into each game that allows SpinShake Casino to operate as a business.

6.2 Player Conduct

Players must conduct themselves appropriately at all times when using SpinShake Casino. The following conduct is prohibited:

• Engaging in abusive, threatening, or offensive communication with SpinShake Casino staff or other players in any shared gaming environment.
• Attempting to manipulate, hack, or interfere with any game, system, or software on the platform.
• Using automated software, bots, or artificial intelligence tools to play games or interact with the platform.
• Colluding with other players in live casino games or any other game format where collusion could affect outcomes.
• Exploiting software bugs, glitches, or errors for financial gain. Any winnings obtained through exploitation of a technical error are not valid and will be reversed.

6.3 Game Availability

SpinShake Casino reserves the right to withdraw, modify, or replace any game from the platform at any time. Where a game is withdrawn while you have an active session in progress, we will make reasonable efforts to ensure your session is completed or your stake returned. Availability of specific games may also vary based on your location due to provider licensing restrictions.

7. Responsible Gambling

7.1 Our Commitment

SpinShake Casino is committed to providing a safe and responsible gambling environment. We partner with Gambling Therapy and BeGambleAware to support players who may be experiencing difficulties related to gambling. These organisations provide confidential support services and are accessible via links in the footer of the SpinShake Casino website.
Gambling should be an enjoyable form of entertainment. It is not a reliable method of generating income, and outcomes are never guaranteed regardless of experience, strategy, or staking patterns.

7.2 Player-Controlled Tools

SpinShake Casino provides the following responsible gambling tools directly within your account settings:

• Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit into your account. Limits take effect immediately and cannot be increased for a cooling-off period once set.
• Session time limits: Restrict the amount of time you spend playing in a single session, with the option to receive reminders as you approach your set limit.
• Loss limits: Cap your maximum permissible losses over a defined time period.
• Cooling-off period: Temporarily restrict your account for a nominated period ranging from 24 hours to several weeks.
• Self-exclusion: Permanently or indefinitely exclude yourself from SpinShake Casino. Self-exclusion takes effect promptly once requested and cannot be reversed for a minimum period of six months.
• Reality checks: Receive on-screen notifications at intervals of your choosing to remind you how long you have been playing during a session.

To activate any of these tools, navigate to the Responsible Gambling section within your account settings, or contact our support team at support@spinshake-casino-nz.com or via live chat.

7.3 Warning Signs

We encourage all players to remain aware of behavioural patterns that may indicate a gambling problem. These include spending beyond your means, gambling to recover losses, neglecting personal or professional responsibilities to gamble, and experiencing distress when unable to access gambling. If any of these apply to you, we urge you to make use of the tools in section 7.2 or contact Gambling Therapy at www.gamblingtherapy.org or BeGambleAware at www.begambleaware.org.

7.4 Protection of Vulnerable Persons

SpinShake Casino takes reasonable steps to identify and support players who may be vulnerable. Staff are trained to recognise indicators of problem gambling during support interactions. We may proactively contact players exhibiting patterns associated with harmful gambling and may apply account restrictions in the interest of player welfare without prior notice where we consider it necessary.

8. Privacy and Data Protection

8.1 Data We Collect

SpinShake Casino collects and processes personal information in accordance with the New Zealand Privacy Act 2020. The personal data we collect includes information you provide during registration, KYC verification, payment transactions, and interactions with our support team, as well as technical data such as IP address, device type, and browser information collected automatically during site use.

8.2 How We Use Your Data

Your personal data is used for the following purposes:

• Verifying your identity and age in accordance with legal requirements.
• Processing your deposits and withdrawals.
• Meeting our anti-money laundering and counter-terrorism financing obligations under the AML/CFT Act 2009.
• Providing customer support and resolving disputes.
• Sending transactional communications related to your account, including verification emails, withdrawal confirmations, and security alerts.
• Sending promotional communications where you have opted in to receive them. You may withdraw this consent at any time.
• Monitoring for fraud, bonus abuse, and other policy violations.
• Complying with applicable legal obligations, including obligations to regulatory and law enforcement authorities.

8.3 Data Retention and Your Rights

We retain your personal data for as long as your account is active and for a minimum period of five years following account closure, in line with AML/CFT record-keeping obligations. Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you, to request corrections to inaccurate data, and to make a complaint to the Office of the Privacy Commissioner if you believe your privacy rights have been violated.
To exercise any of these rights, contact us at support@spinshake-casino-nz.com.

8.4 Cookies

SpinShake Casino uses cookies and similar tracking technologies to maintain session functionality, improve site performance, and analyse usage patterns. By continuing to use the site after being informed of our cookie practices, you consent to the use of cookies as described in our Cookie Policy, which is available on the SpinShake Casino website.

9. Intellectual Property

All content on the SpinShake Casino website and platform, including but not limited to logos, text, graphics, game interfaces, software, and database structures, is the intellectual property of SpinShake Casino or its licensed content providers. You may not reproduce, distribute, modify, publicly display, or create derivative works from any content on the platform without the prior written consent of SpinShake Casino.
Game content, including titles, artwork, and mechanics developed by third-party providers such as Play’n GO, Evolution, PG Soft, and others, remains the intellectual property of those respective providers and is displayed on SpinShake Casino under licence.

10. Anti-Money Laundering

SpinShake Casino maintains a comprehensive Anti-Money Laundering programme in compliance with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009. We are required to report suspicious transactions and activity to the appropriate New Zealand authorities. We will not tip off players when a suspicious activity report has been submitted.
Players must not use SpinShake Casino to launder money, fund terrorist activity, or conduct any other financial transaction that is unlawful. We reserve the right to withhold funds, suspend accounts, and cooperate fully with law enforcement investigations where financial crime is suspected.
Deposits made to your account must come from funds that belong to you and have been obtained through lawful means. We may request documentation confirming the source of funds for significant transactions as part of our ongoing AML compliance obligations.

11. Account Suspension and Termination

11.1 Termination by the Player

You may close your SpinShake Casino account at any time by contacting our support team at support@spinshake-casino-nz.com or via live chat. Before closing your account, ensure that any pending withdrawals have been processed and that you have redeemed any eligible balance. Bonus funds that have not met wagering requirements will be forfeited upon account closure.

11.2 Termination or Suspension by SpinShake Casino

SpinShake Casino reserves the right to suspend or permanently close any account under the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Provision of false or misleading information during registration or verification.
• Suspected fraudulent activity, money laundering, or collusion.
• Chargebacks initiated against SpinShake Casino without prior dispute resolution contact.
• Abuse of promotional offers or exploitation of system errors.
• Where account activity poses a risk to the integrity of the platform or other players.
• Where SpinShake Casino is required to do so under applicable law or regulatory instruction.

In cases where an account is closed due to a breach attributable to the player, SpinShake Casino may withhold funds in the account pending the outcome of any investigation. Where no breach is established, funds will be returned to the player through the original payment method used.

12. Limitation of Liability

SpinShake Casino provides its platform on an “as available” basis. While we take reasonable steps to ensure the platform operates reliably and securely, we do not guarantee uninterrupted access or error-free operation at all times.
To the maximum extent permitted by applicable New Zealand law:

• SpinShake Casino is not liable for any indirect, consequential, incidental, or special losses arising from your use of the platform, including but not limited to loss of winnings due to technical failure, interruption of service, or third-party network issues.
• Our total liability to you in connection with any claim arising from your use of SpinShake Casino will not exceed the amount of funds held in your account at the time the claim arises.
• SpinShake Casino is not liable for losses arising from your failure to maintain account security or from the use of your account by an unauthorised third party.
• We are not responsible for the content, practices, or policies of third-party websites linked to or from the SpinShake Casino platform.

Nothing in these Terms and Conditions excludes or limits our liability for fraud, fraudulent misrepresentation, or any liability that cannot be excluded under New Zealand law, including obligations under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 where applicable.

13. Dispute Resolution

13.1 Contacting Support

If you have a complaint or dispute relating to your SpinShake Casino account, a game outcome, a promotion, or a transaction, please contact our support team in the first instance. Our 24/7 live chat service is the fastest way to reach us. Alternatively, email support@spinshake-casino-nz.com or call +64 9 441 0719. We aim to resolve complaints at first contact wherever possible.

13.2 Formal Complaint Process

If your complaint is not resolved to your satisfaction through initial support contact, you may submit a formal written complaint to support@spinshake-casino-nz.com with the subject line “Formal Complaint.” Please include your account details, a clear description of the issue, any relevant transaction references, and the outcome you are seeking. We will acknowledge your complaint within two business days and provide a substantive response within 14 days of receipt.

13.3 External Dispute Resolution

Where a complaint cannot be resolved through our internal process, you may seek assistance from an independent dispute resolution service. New Zealand players may also contact the New Zealand Commerce Commission or the Office of the Privacy Commissioner in relation to matters falling within their respective jurisdictions.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand. Any dispute that cannot be resolved through the process described in section 13 will be subject to the exclusive jurisdiction of the New Zealand courts, unless an alternative resolution mechanism agreed upon by both parties applies.

15. Amendments to These Terms

SpinShake Casino may revise these Terms and Conditions periodically. Where changes are material, we will provide reasonable notice through the platform, by email, or by posting an updated version on the SpinShake Casino website. Your continued use of the platform following the publication of any revised terms constitutes your acceptance of those terms. If you do not agree with any revision, you must stop using the platform and may close your account in accordance with section 11.1.

16. Miscellaneous

• Severability: If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be severed from the remainder of the Terms, which will continue in full force and effect.
• Entire Agreement: These Terms, together with our Privacy Policy, Cookie Policy, and Responsible Gambling Policy, constitute the entire agreement between you and SpinShake Casino with respect to your use of the platform.
• No Waiver: SpinShake Casino’s failure to enforce any right or provision of these Terms on any occasion does not constitute a waiver of that right or provision.
• Assignment: You may not assign or transfer any rights or obligations under these Terms without our prior written consent. SpinShake Casino may assign its rights and obligations to a successor or affiliated entity.
• Language: These Terms are written in English. Where translations are made available for convenience, the English version shall prevail in the event of any inconsistency.

17. Contact Information

If you have questions about these Terms and Conditions, you can reach SpinShake Casino through any of the following channels:

• Email: support@spinshake-casino-nz.com
• Phone: +64 9 441 0719
• Live Chat: Available 24/7 via the chat icon on the SpinShake Casino website
• Postal address: Level 12, 23/29 Albert Street, Auckland CBD, Auckland 1010, New Zealand