Getting money out of an online casino tells you more about the operator than almost anything else on the site. Anyone can make deposits instant and painless; what separates a casino you’d recommend to a mate from one you’d quietly stop using is what happens when you try to take your winnings back out. At SpinShake, the withdrawal system is built around a simple idea: once the money is yours, it shouldn’t take a small negotiation to get it into your bank account. Below is the full picture, including the parts operators sometimes gloss over, like why a payout sits in pending for hours or what actually counts as a valid ID scan.
Requesting a Withdrawal, Step by Step
There’s a logical order to this, and skipping steps is usually what causes delays later.
- Log in and open the cashier, which sits in the account menu at the top of the page.
- Switch to the Withdrawal tab. It’s separate from deposits, and it’s easy to click the wrong one if you’re moving fast.
- Pick a payment method. If it’s not your first withdrawal, whatever you used before will likely be sitting there ready to go.
- Type in the amount, keeping an eye on the minimum and maximum for that specific method, since they’re not all the same.
- Check that any bonus wagering attached to your balance has actually been cleared. Funds still tied to an active playthrough condition won’t budge.
- Hit submit. If this is your first payout, or it’s a larger sum than usual, have your ID and a proof of address ready, because verification is likely to kick in at this point rather than later.
From here your request sits in a queue before anything actually gets processed, and that queue exists for a reason worth understanding.
Why There’s a Pending Period
Every withdrawal request goes through a holding window first, typically somewhere between a couple of hours and 24 hours. During that stretch, you can cancel the request outright if you spot a game you want to play or simply change your mind. This isn’t the casino stalling. It’s a standard fraud prevention measure used across the industry, and it also works in your favour if you’ve had a moment of “actually, I want to keep playing that NZD 500 rather than withdraw it.”
Once that window closes, the payment method itself takes over, and this is where the real variation in speed shows up.
Payment Methods and What to Expect From Each
| Payment Method | Minimum Withdrawal | Maximum Withdrawal (per transaction) | Processing Time | Fees |
|---|---|---|---|---|
| Bank Transfer | NZD 20 | NZD 5,000 | 1 to 5 business days | None |
| Visa/Mastercard | NZD 20 | NZD 3,000 | 3 to 5 business days | None |
| e-Wallets (Skrill, Neteller) | NZD 20 | NZD 4,000 | Same day to 24 hours | None |
| Paysafecard | NZD 20 | NZD 1,000 | Up to 24 hours | None |
| Cryptocurrency | NZD 20 | NZD 10,000 | Up to 24 hours | None |
Card and bank transfers ride on the banking network itself once SpinShake approves them, which means public holidays and weekends can genuinely add a day or two, no matter how fast the casino’s own team works. E-wallets and crypto skip most of that friction, which is why regular players tend to gravitate toward them for anything they want back quickly. Limits here can also shift slightly based on your account status, so it’s worth a quick check in the cashier before assuming the numbers above apply exactly to you.
VIP Tier Withdrawal Limits
Loyalty status changes more than just bonus perks. It also raises the ceiling on how much you can pull out in a given day, week or month, which matters if you’re the kind of player who occasionally lands a win that would otherwise need splitting across several payout requests.
| Tier | Daily Limit | Weekly Limit | Monthly Limit |
|---|---|---|---|
| Bronze | NZD 2,000 | NZD 8,000 | NZD 20,000 |
| Silver | NZD 3,500 | NZD 12,000 | NZD 35,000 |
| Gold | NZD 5,000 | NZD 20,000 | NZD 60,000 |
| Platinum | NZD 10,000 | NZD 40,000 | NZD 120,000 |
If a jackpot win pushes you past your tier’s monthly cap, support will typically set up a staged payout so the full amount still reaches you, just spread across a couple of scheduled transfers rather than one lump sum that breaches the limit.
Verification: What Actually Gets Asked For
Know Your Customer checks aren’t unique to SpinShake; they’re a legal expectation for any licensed casino operating in New Zealand, and they exist to confirm you are who your account says you are. What tends to catch people out isn’t the requirement itself, it’s leaving it until the moment they want to cash out a decent win, then scrambling to find a recent utility bill.
- A clear photo or scan of a government issued ID, such as a driver’s licence or passport, with all four corners visible
- Proof of address dated within the last three months, a power bill or bank statement both work fine
- Front and back photos of the card used for deposits, with the middle eight digits and the CVV blacked out
- A selfie holding your ID next to your face, used to confirm the documents actually belong to you
Do this the week you open your account rather than the week you want to withdraw NZD 2,000, and the whole process becomes a formality instead of a bottleneck.
What Actually Causes Delays
Incomplete verification is, by a wide margin, the most common reason a withdrawal stalls. After that, the usual suspects are a bonus with wagering still outstanding, personal details on the account that don’t quite match the ID uploaded (a maiden name, a typo in a street address), or trying to send funds to a method that wasn’t used to deposit in the first place, which most casinos won’t allow regardless of how good their support team is. Occasionally a bank itself flags a transaction for its own internal review, and that part genuinely sits outside SpinShake’s control, no matter how quickly the casino approved things on their end.
A Few Things That Make Withdrawals Faster
Keep your account details accurate from day one, particularly your legal name, date of birth and current address, since a mismatch here is the single easiest way to trigger extra scrutiny. Pick one main withdrawal method and stick with it rather than bouncing between a card one month and an e-wallet the next. Read the terms on any bonus before opting in, so you know exactly what needs to be wagered before withdrawing is even on the table. And if a payout does seem to be taking longer than the table above suggests, contact support sooner rather than later; a quick message on day two is far more useful than an anxious one on day six.
A Word on Responsible Gambling
Cashing out should be a normal, unremarkable part of playing, not something that adds stress to your week. If gambling starts feeling harder to control than it used to, SpinShake offers deposit limits, time outs and self exclusion tools directly through the account settings, and the Gambling Helpline (0800 654 655) offers free, confidential support around the clock, independent of the casino itself.
If your situation doesn’t quite match anything covered here, live chat and email support can usually give you a straight answer about exactly where a specific withdrawal stands, rather than a generic timeframe pulled from a page like this one.
Bonuses July 2026
