Operator Details and Corporate Information
SpinShake Casino is operated by SpinShake N.V., a company incorporated and registered under the laws of Curaçao, with its registered office at Scharlooweg 39, Willemstad, Curaçao. The platform’s New Zealand-facing operations are administered through its authorised local representative office located at Level 12, 23/29 Albert Street, Auckland CBD, Auckland 1010, New Zealand.
All gaming services provided through spinshake-casino-nz.com are offered exclusively by the licensed entity named above. No other entity is authorised to conduct gaming operations or accept payments on behalf of SpinShake Casino in connection with this platform.
Licence Details
SpinShake Casino holds a valid online gaming licence issued under the regulatory framework of Curaçao. The licence particulars are as follows:
- Licence Number: 39483
- Licence Type: Online Casino (Class B Remote Gaming Licence)
- Issuing Authority: Curaçao Gaming Control Board (GCB)
- Licence Status: Active and in good standing
The Curaçao Gaming Control Board is an independent regulatory authority established pursuant to the National Ordinance on Offshore Games of Hazard (Landsverordening buitengaande hazardspelen, P.B. 1993, No. 63). SpinShake Casino is required to comply with all conditions, regulations, and directives issued by the GCB as a condition of maintaining its licence in good standing.
Players may verify the authenticity of SpinShake Casino’s licence by consulting the official register maintained by the Curaçao Gaming Control Board at www.gaming-curacao.com.
Territory of Service and Jurisdictional Limitations
SpinShake Casino’s gaming services are made available on an international basis, including to residents of New Zealand, in accordance with the terms of its operating licence. The platform operates as an offshore online gaming provider accessible to New Zealand residents pursuant to the Gambling Act 2003 (New Zealand), which does not prohibit New Zealand residents from accessing and using offshore licensed online gaming platforms.
SpinShake Casino does not represent or warrant that access to its services is lawful in every jurisdiction. It is the sole responsibility of each player to determine whether the use of online gaming services is permitted under the laws of their country or territory of residence prior to registering an account or placing any wager. SpinShake Casino reserves the right to restrict or terminate access to players located in jurisdictions where such services are prohibited by applicable law.
Restricted Territories
SpinShake Casino does not provide gaming services to residents of certain jurisdictions, including but not limited to the United States of America, the United Kingdom, Australia, France, the Netherlands, and other territories where the operation of offshore online gaming is explicitly prohibited by local legislation. A full and current list of restricted territories is set out in the Terms and Conditions.
Age Verification and Eligibility
Access to SpinShake Casino’s gaming services is strictly limited to persons who are 18 years of age or older. This age requirement is absolute and applies to all players regardless of their country or territory of residence, including New Zealand, where the minimum legal age for gambling is 20 years in regulated physical venues. SpinShake Casino applies the international standard of 18 years as its platform-wide minimum age for account registration.
SpinShake Casino employs a mandatory age verification process for all new registrations. Players are required to confirm their date of birth at the point of registration and to provide documentary evidence of their age prior to the processing of any withdrawal. Documentary evidence accepted for this purpose includes, but is not limited to:
- A valid government-issued passport
- A New Zealand driver’s licence
- A national identity card issued by a recognised government authority
SpinShake Casino reserves the right to suspend, restrict, or permanently close any account where the player fails to satisfy the age verification requirements, or where any information provided at registration is found to be false or misleading. Any funds held in an account found to belong to a minor may be forfeited and reported to the relevant authorities in accordance with applicable law.
Anti-Money Laundering and Know Your Customer Policy
SpinShake Casino maintains a comprehensive Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance programme in accordance with applicable international standards, including the Financial Action Task Force (FATF) Recommendations and the regulatory requirements imposed by its licensing authority.
KYC Verification Procedures
All players are required to complete identity verification prior to the processing of withdrawals and, where deemed necessary by the operator’s risk assessment procedures, prior to continued gaming activity. The following documents are required as part of the standard KYC process:
- Proof of Identity: A clear, unobstructed copy of a valid government-issued photo identification document, such as a passport or driver’s licence
- Proof of Address: A recent utility bill, bank statement, or official government correspondence dated within the preceding three months, displaying the player’s full name and residential address
- Proof of Payment Method: Where required, documentation confirming ownership of the payment method used to deposit funds, such as a copy of the relevant bank card or a screenshot of an e-wallet account
SpinShake Casino may request additional documentation in circumstances where enhanced due diligence is required, including for high-value transactions, unusual account activity, or where the player is identified as a politically exposed person (PEP).
AML Monitoring and Reporting
SpinShake Casino employs automated transaction monitoring systems to detect and assess activity that may indicate money laundering, fraud, or other financial crime. Where suspicious activity is identified, SpinShake Casino is obligated under applicable law and its licensing conditions to report such activity to the relevant authorities. SpinShake Casino will not notify the player that such a report has been made where to do so would constitute tipping off under applicable legislation.
Players are prohibited from using SpinShake Casino for any purpose other than legitimate recreational gaming. The use of the platform for money laundering, fraud, or any other illicit purpose constitutes a material breach of the Terms and Conditions and may result in immediate account suspension, forfeiture of funds, and referral to the relevant law enforcement authorities.
Data Protection and Privacy
SpinShake Casino takes the protection of personal data seriously and is committed to processing all player data in a lawful, fair, and transparent manner. The platform collects and processes personal data in accordance with its Privacy Policy, which is available in full at spinshake-casino-nz.com/privacy-policy.
All data transmitted between players and SpinShake Casino is protected using 256-bit Secure Socket Layer (SSL) encryption technology. This ensures that personal and financial information cannot be intercepted or accessed by unauthorised third parties during transmission.
SpinShake Casino does not sell, rent, or otherwise disclose personal data to third parties for commercial marketing purposes without the player’s explicit consent. Data may be shared with third-party service providers engaged by SpinShake Casino to deliver its gaming and payment services, and with regulatory authorities or law enforcement agencies where required by law.
Players have the right to request access to the personal data held about them, to request correction of inaccurate data, and to request erasure of their data in circumstances where such erasure is permissible under applicable law. Requests of this nature should be directed to the Data Protection contact at support@spinshake-casino-nz.com.
Responsible Gambling
SpinShake Casino is committed to promoting responsible gambling and to minimising the risk of harm associated with problem gambling. The platform provides a suite of tools and resources to assist players in managing their gaming activity in a responsible manner.
Player Protection Tools
The following tools are available to all registered players and may be activated at any time through the account settings panel or by contacting the customer support team:
- Deposit Limits: Players may set daily, weekly, or monthly deposit limits to restrict the amount of funds that can be deposited into their account within a defined period
- Session Time Limits: Players may set limits on the duration of individual gaming sessions
- Reality Checks: Players may configure periodic notifications that display the length of an active gaming session and the net result of play during that session
- Cooling-Off Periods: Players may request a temporary suspension of their account for a defined period, during which account access and all gaming activity will be restricted
- Self-Exclusion: Players may request permanent or long-term exclusion from the platform, which will result in the immediate closure of their account and the restriction of all future registration attempts from the same player
Reductions to deposit limits and self-exclusion requests take effect immediately. Requests to increase a deposit limit are subject to a minimum 24-hour cooling-off period before the increase becomes effective.
External Support Resources
SpinShake Casino works in partnership with the following independent responsible gambling organisations, which provide confidential advice, counselling, and support to individuals affected by problem gambling:
- BeGambleAware – www.begambleaware.org
- Gambling Therapy – www.gamblingtherapy.org
- Problem Gambling Foundation of New Zealand – www.pgf.nz, helpline: 0800 654 655
SpinShake Casino encourages any player who believes they may be experiencing difficulties related to gambling to make use of these free and confidential services.
Game Fairness and RNG Certification
All random number generator (RNG) based games offered through SpinShake Casino are supplied by licensed software providers whose products are independently tested and certified for fairness and randomness by accredited third-party testing laboratories. Certification confirms that game outcomes are generated by algorithms that produce statistically random results and that the return-to-player (RTP) percentages published for each game are accurate within acceptable tolerances.
Live casino games are conducted in real time by professional dealers operating in certified studio environments. SpinShake Casino does not operate any proprietary gaming software and relies exclusively on content supplied by regulated third-party providers, including Evolution, Play’n GO, Pragmatic Play, PG Soft, Spribe, and other studios operating under valid B2B gaming licences.
Dispute Resolution
SpinShake Casino is committed to resolving player complaints promptly and fairly. In the event of a dispute, players are encouraged to follow the procedure outlined below.
Internal Complaints Procedure
- Players should, in the first instance, contact SpinShake Casino’s customer support team by email at support@spinshake-casino-nz.com or by telephone at +64 9 441 0719, setting out the nature of the complaint in as much detail as possible
- SpinShake Casino will acknowledge receipt of the complaint within five business days and will aim to provide a substantive response within 14 days of receipt
- Where additional information or investigation is required, SpinShake Casino will notify the player of the expected timeframe for resolution
- All final decisions will be communicated in writing to the player’s registered email address
External Dispute Resolution
If a player is not satisfied with the outcome of SpinShake Casino’s internal complaints process, the matter may be referred to an independent alternative dispute resolution (ADR) body. SpinShake Casino cooperates with ADR procedures conducted under the framework of its licensing authority. Players may also contact the Curaçao Gaming Control Board directly if they have concerns regarding the conduct of SpinShake Casino in relation to its licensing obligations.
SpinShake Casino will provide all documentation and information reasonably required for the purposes of an ADR investigation and will comply with any binding determination made by an accredited ADR entity.
Amendments to This Page
SpinShake Casino reserves the right to update or amend the information on this page at any time in order to reflect changes to its licensing status, applicable regulatory requirements, or operational policies. Players are encouraged to review this page periodically. Continued use of SpinShake Casino’s services following the publication of any update to this page constitutes acceptance of the revised terms.
For any questions relating to the licensing, regulatory compliance, or legal status of SpinShake Casino, please contact the compliance team at support@spinshake-casino-nz.com.